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Refund Policy

Last updated: July 23, 2025

1. General Policy

Thank you for using DashDrive. We strive to provide a transparent and fair refund policy. This policy outlines the circumstances under which DashDrive will issue a refund, the procedure for claiming a refund, and the responsibility of DashDrive in circumstances resulting in a claim. By making a booking on our platform, you acknowledge and agree to the terms of this refund policy.

2. Cancellation and Refunds

Our refund policy is based on the timing of the cancellation relative to the start of the booking period.

  • Cancellation more than 48 hours before booking start time: You will receive a full refund of the total booking amount, minus any non-refundable platform fees.
  • Cancellation between 24 to 48 hours before booking start time: You will be eligible for a 50% refund of the total booking amount.
  • Cancellation less than 24 hours before booking start time: No refund will be issued.

3. Eligibility for a Full Refund

A full refund may be granted regardless of the cancellation time under the following circumstances:

  • Host Cancellation: If the vehicle owner (host) cancels the booking at any time, you will receive a 100% refund, including all platform fees.
  • Vehicle Not as Described: If the vehicle is significantly different from the description in the listing (e.g., wrong model, unsafe to drive, major mechanical issues), you must report it to us within 12 hours of the booking start time to be eligible for a full refund.
  • Unforeseen Circumstances: In rare cases of documented emergencies or "Acts of God," we may offer a full or partial refund at our discretion.

4. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • No-Show: If you fail to show up to collect the vehicle at the agreed time without prior notification.
  • Early Return: If you return the vehicle earlier than the agreed-upon end time of the booking.
  • Violation of Terms: If the booking is terminated due to a violation of our Terms and Conditions.

5. How to Request a Refund

To request a refund, please contact our customer support team through the contact information provided on our website. You must provide your booking details and a clear explanation of the reason for your request, along with any supporting documentation (e.g., photos, communication with the host).

6. Processing Time

Once a refund request is approved, the refund will be processed within 7-10 business days. The amount will be credited back to the original method of payment. Please note that it may take additional time for the refund to appear on your bank or card statement, depending on your financial institution.

7. Contact Us

If you have any questions about our Refund Policy, please contact us: